The Technical Support Agreement Template UK is offered in multiple formats, including PDF, Word, and Google Docs, featuring customizable and easily printable examples.
Technical Support Agreement Template UK Editable – PrintableSample
Technical Support Agreement Template UK 1. Client Information 2. Service Provider Information 3. Agreement Details 4. Scope of Services 5. Client Responsibilities 6. Provider Responsibilities 7. Payment Terms 8. Service Level Agreement (SLA) 9. Confidentiality and Data Protection 10. Termination Clauses 11. Signatures and Agreement 12. Declaration and Signatures
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WORD
Examples
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This agreement outlines the terms and conditions for technical support services provided by [Name of the Service Provider] to [Name of the Client], commencing on [Start Date].
The Provider will perform the following services: [List specific services such as hardware support, software troubleshooting, and system maintenance].
The Provider agrees to respond to technical issues within [Specify Response Time, e.g., 1 hour for critical issues, 4 hours for non-critical issues].
The Client agrees to pay the Provider a total of [Amount] per month, with payments due on [Payment Schedule, e.g., monthly or quarterly].
This agreement may be terminated by either party with [Notice Period, e.g., 30 days] written notice under agreed conditions.
The Provider agrees to maintain the confidentiality of all Client information and comply with applicable data protection laws.
All intellectual property created as part of the services will remain the property of [Specify Owner], and any use by the Client will require prior written consent.
This agreement shall be governed by the laws of [Jurisdiction, e.g., England and Wales].
[Signature of the Client]
[Name of the Client]
[Signature of the Service Provider]
[Name of the Service Provider]
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This agreement specifies the responsibilities and expectations for technical support services, starting on [Start Date], to ensure efficient operation and quick resolution of technical issues.
The Provider will offer the following services: [Detailed list of services, e.g., network support, software installation and configuration, and user training].
The Provider shall ensure service levels as follows: [Detail expected uptime percentages, response times, and issue escalation procedures].
The Client agrees to the following payment terms: [Specify amount, frequency, and any additional costs, including penalties for late payments].
Support will be available during [Specify hours, e.g., 9 AM to 5 PM, Monday to Friday], and additional service outside these hours may incur extra fees.
The Provider shall not be liable for any indirect or consequential damages arising from the use of services provided under this agreement, except in cases of gross negligence.
Both parties agree to resolve any disputes through mediation before resorting to legal proceedings.
[Signature of the Client]
[Name of the Client]
[Signature of the Service Provider]
[Name of the Service Provider]
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